Returns and Refund Policy
We will not accept any return request from customers once it’s delivered to him or her. Customers can ask for replacement of any product or ask for refund under certain conditions. All return and refund request must be made following GBO’s official customer support channel and GBO holds the right to replace, refund or not to replace, refund customers based on its investigation as per company policy.
Customer Support Team will get back to the customer within 7-10 working days after receiving and acknowledging a complain provided.
*Please note that customers MUST inform us WITHIN 24 HOURS of receiving the product if they want, they want their item/items exchanged/replaced.
- The buyer has to provide with images showing clearly the damage within 24 hours of receiving the product and after all the verification we will arrange the product pick up. The labels must be intact for the refund/return to be processed. If that product is not available in our stock, customer can choose any product worth the same value and get the replacement within standard delivery time.
- In case of Missing pieces, through the regular complain lodging process and upon successful verification GBO will arrange to send the missing pieces following the standard delivery process.
- Customer must provide images of the items & after verifications the specific items will be picked up via courier, given, we have all the necessary information to do so, provided by the customer. Replacement will be given following our replacement policy.
- BDT200 is charged for every product exchange/replacement request that is lodged by our team after verification.
- We urge customers respectfully to check the product in front of the delivery person after receiving it to ensure that no damages are done to the products after they have received it.
Lost in the process
Upon successful verification of such case GBO will arrange to send the missing product following the standard delivery process. DHL also follows the regular complain lodging process and waits for verification of GBO customer support team. No replacement or refund is applicable for such case.
In case of any customs related issues, GBO can’t be held responsible for any delays or any sort of duty taxes that the ordered product might be subjected to as per the laws and customs policy of the customer’s country.
Follow the regular complain lodging process and wait for verification of our customer support team. Upon successful verification we will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such cases.
A customer can cancel his/her order at any period of time before GBO has handed over the goods/shipment to the courier for delivery, in which case, the full amount worth of the order will be refunded within 12-15 working days. After the delivery to the customer, no refund will be given and the order cannot be cancelled.
REPRESENTATIONS AND WARRANTIES
a. We do not make any representation or warranty as to specifics (such as quality, value, sale ability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.
b. We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.
c. We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back-ordered.
d. Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result, you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated.
For any communication
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