Terms and Conditions
Welcome to Grande Boulevard Online, a unique online marketplace owned and operated by GBO Bangladesh Limited (Registration Number: C-143217). GBO is an online marketplace connecting people around the world to make, sell and buy exclusive and quality goods. Please refer to our terms and conditions stated herein below at all times: Accepting the terms and conditions of the User Agreement:
This document which we officially call our User Agreement is a legally binding contract between you and GBO. The terms and conditions of this User Agreement (“Terms and Conditions”) set out your rights, obligations and responsibilities. By using the Site, you hereby accept these Terms and Conditions (including the linked information herein) and represent that you agree to comply with the Terms and Conditions of this User Agreement. This User Agreement is deemed effective immediately upon your use of the Site which signifies your acceptance of these Terms and Condition of this User Agreement. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
CONDITIONS OF USE
A. YOUR ACCOUNT
You’ll need to create an account with us to use some of our Site and Services. Here are a few rules about accounts with GBO:
a. You must be at least 18 years or older to use our Services. Minors under the age of 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 years are not permitted to use aadi or the Services. You are solely and personally responsible for any and all account activity(s) conducted by a minor on your account.
b. Provide accurate information about yourself. It’s prohibited to use false information or impersonate another person or company through your account.
c. You shall not use language that is offensive, vulgar, infringes someone’s intellectual property rights, or otherwise violate the Terms and Conditions of User Agreement.
d. You’re solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity(s). If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms and Conditions on behalf of the business. Also, your accounts are not transferable.
B. YOUR CONTENT OR SUBMISSION:
a. Anything that you submit to the Site or any content that you post using our Site and services shall be your content at all times. We don't make any claim to Your Content or Submission, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).
b. You understand that you are solely responsible for Your Content. You represent that you have all the necessary rights to Your Content and that you're not infringing or violating any third party's rights by posting it.
c. By posting Your Content through our Site, you grant us a license to use it. We don't claim any ownership of Your Content, but we have your permission to use the same to help GBO function and grow.
d. By posting Your Content, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the services and to promote GBO or the services in general, in any formats and through any channels, including across any GBO services, our partners, or third-party website or advertising medium.
e. There are certain types of content we don't want to be posted on the Site (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive as per the social context of Bangladesh and against the law of Bangladesh or any part of our User Agreement as well. You also agree not to post any content that is false and misleading or uses the Site in a manner that is fraudulent or deceptive.
f. We may at any time in our sole and absolute discretion, request that you update your Personal Data or we reserve the right to invalidate the account or related details forthwith without giving any reason or prior notice and we shall not be liable or responsible in any manner for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation if any.
g. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any of Your Submission and Your Content. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.
C. CLAIMS AGAINST OBJECTIONABLE CONTENT
We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings; it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a "claim, review and takedown" basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, ("objectionable content"), please notify us immediately by following by writing to us on firstname.lastname@example.org. We will make all practical endeavors to investigate and remove valid objectionable content complained about within a reasonable amount of time.
a. Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst others. Please note that providing incomplete details render your claim invalid and unusable for legal purpose.
D. CLAIMS AGAINST INFRINGING CONTENT
a. We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to at email@example.com and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered as an offense and may be followed by legal proceedings.
b. We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)
Please read these conditions carefully before placing an order for any products with the Sellers ("We" or "Our" or "Us", wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.
CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on the Site.
1. Your order is a legal offer to the seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you.
2. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon the time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met.
3. All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services.
4. You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale.
5. You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.
6. You may cancel your order at no cost any time before the item is dispatched to you.
7. Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.
PRICING, AVAILABILITY AND ORDER PROCESSING
a. All prices are listed in BDT (Bangladesh Taka) and are inclusive of VAT All prices are available in BDT (Bangladesh Taka), Euro and USD on the currency tab and are exclusive of VAT.
All the products are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. We do not offer price matching for any items sold by any seller on our Site or other websites.
b. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for the refund will apply.
c. We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.
d. Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel an order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.
e. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.
PROMOTIONAL VOUCHER OR COUPON
a. Promotional Voucher or Coupon can be redeemed on our Website, as full or part payment of products from our Website within the given timeline.
b. Refund Voucher or Coupon cannot be used from different accounts.
c. Promotional Voucher or Coupon is not replaceable if expired.
d. Each issued promotional voucher (App voucher and New customer voucher) will be valid for use by a customer only once or times specified by the conditions given by aadi as per its campaign policy.
e. Multiple usages of Promotional Voucher or Coupon changing the identity is illegal.
f. Promotional Voucher or Coupon is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
g. Promotional Voucher or Coupon may not be valid during the sale or in conjunction with any special promotion.
RESELLING OUR PRODUCTS
Reselling any products using this Site for any purposes is strictly prohibited. If any unauthorized personnel are found committing the above act, legal action may be taken against him/her.
We will not be responsible for any business or personal losses (including but not limited to loss of revenue, contracts, anticipated savings, data, goodwill, or wasted v other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.
EVENTS BEYOND OUR CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per the prevailing law.
11. LIMITATION OF LIABILITY
Any legal claim related to an item you purchase must be brought directly against the Seller of the item. You release GBO from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).
We hope this never happens, but if we get sued because of something that you did, you agree to defend and indemnify us. That means you'll defend us (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable lawyer's fees) that arises from your actions, your use or misuse) of our Services, your breach of the Terms, or your account's infringement of someone else's rights.
12.2 We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.
DISPUTES WITH OTHER USERS AND SELLERS
If you find yourself in a dispute with another user of our Services or a third party or seller of a goods/ products, we encourage you to contact the other party or Sellers and try to resolve the dispute amicably.
CHANGES TO THE TERMS
We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed conditions or services promised at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or those conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.